I hate it when people ‘busk’ things because, while it may come off OK, it demonstrates a lack of caring about either the thing you are doing or the people you are doing it for. What you do matters. Your own treatment of it as something you yourself think is very important
will communicate itself. Be keen not casual.
Respond by…slowing things down
Rushing around like a headless chicken has a kind of appeal to the speed junkies who sometimes pass for modern executives. Try the reverse. Try to slow everything down. You’ll find you listen better and that the person